FAQs

What are the payment methods accepted?

We accept major credit cards both online and on our local store. This includes MasterCard, Discover, Visa and American Express. We also accept cash payments if shopping on our local store.

Can I make an online order of an item that I saw in your local store but cannot find in your site?

We do our best to keep our site updated. However, if you saw an item on our local store, but couldn’t find it on our site, you can still order it online by sending us an email at orders@kidzaniatoystore.com or calling us at 22 64 12 89.

Are all the items in your site also available in your local store?

Yes, all items that you can find in our website are also available in our local store. In case you prefer to see them personally before making your purchase, you are most welcome to visit our local store at Kirkegata 18, 0153 Oslo, Norway.

What is your return policy?

If you are not happy with the item you purchased, you may return it to us within 14 days starting from your time of receipt if you ordered it online or within 7 days if you purchased it from our local store. In case of damaged items, contact us immediately so we can resolve the concern as soon as possible.

Do you have the same price tags for your toys online and those sold in royal vegas your local store?

Yes, we offer them at the same price. Whether you purchase on our local store or you prefer to do it online, do whatever’s most convenient for you.

How much is the shipping fee?

The shipping fee depends on the weight of the items purchased, the location where they royal vegas will be sent and your chosen delivery service provider. You’ll get a computation on how much the shipping will be when you make your orders.